Sub-Zero repair reviews from South County

Our built-in Sub-Zero stopped holding temperature the week of a family party. They came out to Eagle Ridge, diagnosed a failing evaporator fan, and had it cold again the same visit. The $89 service call was waived once we approved the repair — straightforward and honest.

Finally a Sub-Zero specialist who actually works in South County instead of treating Gilroy as an afterthought. Clear quote, genuine parts, and the 365-day labor warranty gave me real peace of mind on a pricey repair.

I called from Morgan Hill expecting the usual “we don’t come out that far.” Instead they grouped me into their South County route the next day. Polite, tidy, and they explained exactly what the fridge needed before charging anything.

Our built-in is 18 years old and I assumed it was done. They serviced the sealed system and a few worn parts instead, and it’s running like new. Saved us from a five-figure replacement. Genuinely honest advice about repair vs replace.

Big estate kitchen, west-facing, and the built-in just couldn’t keep up during the heat wave. They cleaned a badly clogged condenser and checked the sealed-system pressures properly. Runs quiet and cold now. Honest about what was and wasn’t worth doing.

Woke up to a warm fridge full of groceries. They fit me into the same South County route that afternoon, found a failed start relay, and had it running before dinner. Calm, fast, and clear about the cost up front.

Fridge side was warm but the freezer was fine. They traced it to a frosted-over evaporator and a tired defrost sensor, cleaned the heat-stressed condenser too. Cold and steady again even in this June heat. Fair $89 call fee, waived with the fix.

Ice maker quit and the water line was leaking under the unit. Fixed the fill valve, flushed the line, and cleaned up after. No upsell, just the repair I needed. The labor is backed for a year which is more than the last company offered.

Our wine column drifted up to cellar-ruining temperatures. They replaced a failed control sensor and recalibrated both zones so the reds and whites hold properly again. Treated the cabinetry and bottles with real care.

Our Wolf range had two burners that wouldn’t spark and the oven ran hot. They replaced the igniters and recalibrated the temperature. Knew the dual-stacked burners well. Same honest $89 policy.

Viking range in our Morgan Hill kitchen needed a new spark module and a door hinge. Fair quote, genuine parts, and the labor is warrantied for a year. Will use them again.

A real local option for San Martin instead of a crew driving down from San Jose. On time, knew the rural access, and the built-in has been flawless since the repair.